HeartLab
HeartLab Agent

DICOM Forwarding

Securely forward DICOM studies to HeartLab from modalities that do not support DICOM TLS.

DICOM Forwarding

The HeartLab Agent can securely forward DICOM traffic from modalities on your local network to HeartLab.

DICOM Forwarding is useful for modalities that do not support DICOM TLS. Instead of connecting directly to HeartLab, the modality sends DICOM traffic to the computer running the HeartLab Agent. The Agent then securely forwards the traffic to HeartLab.

Supported DICOM Requests

DICOM Forwarding supports all DICOM requests to HeartLab, subject to permissions assigned to the specific DICOM device in use.

Configure DICOM Forwarding

Before enabling DICOM Forwarding, ensure the HeartLab Agent has been installed and authenticated, and a corresponding DICOM device has been configured in HeartLab for the modality.

For installation instructions, see HeartLab Agent: Installation.

For information about creating and configuring DICOM devices, see DICOM Devices.

Configure the DICOM Device

  1. Navigate to Settings → Devices → DICOM.
  2. Open the DICOM device corresponding to the modality.
  3. Confirm that its AE Title exactly matches the AE Title configured on the modality.
  4. Confirm that the DICOM requests the modality needs, such as C-STORE, are permitted for the device.

Enable DICOM Forwarding

  1. Open the HeartLab Agent.
  2. Navigate to DICOM Forwarding.
  3. Enable DICOM Forwarding.

Once enabled, the HeartLab Agent displays the local:

  • IP address
  • Port

These connection details are used to configure the modality. The Agent warns if it can't listen on the port, for example because another program on the computer is already using it.

The Agent also shows when a modality last connected and whether that connection was forwarded to HeartLab successfully. If it failed, the reason is shown.

The same connection details are shown in HeartLab by opening the DICOM device, selecting Connect Device and then the HeartLab Agent connection method. This window also confirms when the device last connected via an agent. See DICOM Devices.

Configure the Modality

Configure the modality to send DICOM traffic directly to the computer running the HeartLab Agent.

Use the IP address and port displayed under DICOM Forwarding in the HeartLab Agent.

The modality sends DICOM traffic to the Agent over the local network. The Agent then securely forwards the traffic to HeartLab over an authenticated, encrypted connection.

The modality does not need to support DICOM TLS. The secure connection between the HeartLab Agent and HeartLab is handled by the Agent.

Troubleshooting

If DICOM data is not being forwarded to HeartLab, verify:

  • DICOM Forwarding is enabled in the HeartLab Agent.
  • The modality is sending to the IP address and port displayed by the Agent.
  • The modality can communicate with the computer running the Agent over the local network.
  • The modality's AE Title exactly matches the DICOM device configured in HeartLab.
  • The DICOM device is enabled in HeartLab, and the requests the modality sends are permitted for it.
  • The HeartLab Agent is authenticated and connected to HeartLab.
  • Local firewall or security software is not blocking communication on the configured port.
  • The Last Connection Result shown by the Agent does not report an error.
MFR
Manufacturer
HeartLab Limited 305 / 150 Karangahape Road Auckland 1010 New Zealand
UK REP
UK Responsible Person
Casus UKRP Ltd 107-111 Fleet Street London EC4A 2AB United Kingdom
AUS
Australian Sponsor
Emergo Australia Level 20 Tower II Darling Park 201 Sussex Street Sydney NSW 2000 Australia
MD
Applies to HeartLab v7.16.0 and above Effective 2026-10-19 eIFU version 1.11 UDI-DI 09421907090023