Connectivity
VPN: Site-to-site
Prepare and configure site-to-site VPN tunnels for secure network connectivity to HeartLab.
IPSec Tunnel Setup
Setting up an IPSec tunnel is one method of securely connecting your organisation's networks with HeartLab.
Your HeartLab Onboarding Manager will advise whether IPSec is the appropriate connectivity method for your environment.
Site-to-site VPNs configuration is typically performed by the parties responsible for managing your organisation’s network infrastructure.
Your Network Details
To configure the VPN tunnel, HeartLab requires the following information on your network:
| Required Information | Description |
|---|---|
| Public IPv4 address | The public IPv4 address of your router/firewall |
| Local IPv4 CIDR block | The internal private subnet(s) requiring connectivity with HeartLab |
Please obtain these details from your IT administrator.
Setting Up the Connection
After receiving your network details, HeartLab will configure its side of the IPSec tunnel and provide the information required for your local IT team to complete setup.
Once received, provide the HeartLab tunnel configuration details to your network administrator.
Validation
After setup:
- Confirm the IPSec tunnels establish successfully.
- Verify routing between both environments.
- Send a test DICOM study.
- Confirm the study appears successfully in HeartLab.
Troubleshooting
Common causes of IPSec tunnel failures include:
- Incorrect pre-shared keys
- Mismatched encryption proposals
- Incorrect subnet definitions
- Firewall NAT traversal restrictions
- Routing conflicts
If issues persist:
- Review IPSec logs on both sides
- Confirm Phase 1 and Phase 2 settings match exactly
- Contact HeartLab Support with relevant tunnel logs where possible
MFR