Handheld VPN

Handheld VPN Setup

This guide explains how to configure a secure VPN connection for handheld ultrasound devices before configuring DICOM sending to HeartLab.

Many handheld devices do not support TLS-based DICOM connections directly and therefore require a secure VPN tunnel to communicate with HeartLab.

Applies to

• Administrators and IT staff with integration permissions
• Teams managing handheld or tablet ultrasound workflows

Before You Begin

You will require:

• A valid .ovpn configuration profile provided by HeartLab
• Internet access on the handheld device
• A supported VPN client application (for example, OpenVPN Connect)

Configure VPN

1. Connect the handheld device to the internet.
2. Install a supported VPN client from the device app store.

Recommended:

• OpenVPN Connect

Install OpenVPN Connect

1. Open the:
   • Google Play Store, or
   • Apple App Store
2. Search for:
   • OpenVPN Connect
3. Install the application.

Connect to the VPN

1. Open the VPN application.
2. Import the provided .ovpn configuration file.
3. Enter a recognizable VPN connection name.
   • For example, HeartLab VPN
4. Connect to the VPN server.
5. Confirm the VPN status displays as connected.

Connect Your Device

Once the VPN connection is active:

• Follow the device-specific setup instructions to configure DICOM sending to HeartLab.

Supported handheld device guides:

• Lumify
• Butterfly
• Kosmos

Troubleshooting

Common VPN connection issues include:

• Incorrect VPN credentials
• Expired or invalid .ovpn profile
• Firewall or network restrictions
• Internet connectivity problems

If issues persist:

• Re-import the VPN profile
• Confirm internet connectivity
• Restart the VPN client
• Contact your HeartLab representative or local IT team

Notes

• Keep VPN profiles secure and avoid sharing them outside authorised staff.
• Some organisations may use alternative VPN clients depending on internal IT policies.