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effectively.",[467,468,469],"note",{},[450,470,471],{},"The instructions in this guide are based on the latest browser versions available at the time of writing. Depending on your browser version or operating system, some steps or menu names may vary slightly.",[446,473,475],{"id":474},"what-to-send","What to Send",[450,477,478],{},"Please provide both:",[454,480,481,491],{},[457,482,483,486],{},[484,485,459],"strong",{},[454,487,488],{},[457,489,490],{},"Browser warnings and errors",[457,492,493,496],{},[484,494,495],{},"Network HAR file",[454,497,498],{},[457,499,500],{},"Browser request and response activity",[446,502,504],{"id":503},"good-capture-practice","Good Capture Practice",[450,506,507],{},"For the most useful troubleshooting information:",[509,510,511,514,521,524,527,530],"ol",{},[457,512,513],{},"Open developer tools before reproducing the issue.",[457,515,516,517,520],{},"Enable ",[484,518,519],{},"Preserve log"," where available.",[457,522,523],{},"Clear existing logs before testing.",[457,525,526],{},"Reproduce the issue once.",[457,528,529],{},"Export logs immediately after reproduction.",[457,531,532],{},"Attach exported files to your support ticket.",[446,534,536],{"id":535},"windows","Windows",[538,539,541],"h3",{"id":540},"microsoft-edge","Microsoft Edge",[543,544,546],"h4",{"id":545},"capture-console-logs","Capture Console Logs",[509,548,549,552,555,565,572,581,592,603,606],{},[457,550,551],{},"Open Microsoft Edge.",[457,553,554],{},"Select the three-dot menu in the top-right corner.",[457,556,557,558],{},"Navigate to:\n",[454,559,560],{},[457,561,562],{},[484,563,564],{},"More tools → Developer Tools",[457,566,567,568,571],{},"Open the ",[484,569,570],{},"Console"," tab.",[457,573,574,575],{},"Select the gear icon and enable:\n",[454,576,577],{},[457,578,579],{},[484,580,519],{},[457,582,583,584],{},"Ensure:\n",[454,585,586],{},[457,587,588,591],{},[484,589,590],{},"All levels"," is selected",[457,593,594,595],{},"Clear existing logs:\n",[454,596,597],{},[457,598,599],{},[600,601,602],"code",{},"CTRL + L",[457,604,605],{},"Reproduce the issue.",[457,607,608,609],{},"Right-click within the console and select:\n",[454,610,611],{},[457,612,613],{},[484,614,615],{},"Save as",[543,617,619],{"id":618},"capture-network-logs","Capture Network Logs",[509,621,622,627,629,632,642],{},[457,623,567,624,571],{},[484,625,626],{},"Network",[457,628,605],{},[457,630,631],{},"If possible, identify failed requests (commonly shown in red, e.g. HTTP 422).",[457,633,634,635],{},"Select:\n",[454,636,637],{},[457,638,639],{},[484,640,641],{},"Save all as HAR with content",[457,643,644,645,648],{},"Compress the HAR file into a ",[600,646,647],{},".zip"," file if required before sending.",[650,651],"hr",{},[538,653,655],{"id":654},"google-chrome","Google Chrome",[543,657,546],{"id":658},"capture-console-logs-1",[509,660,661,664,680,684,686],{},[457,662,663],{},"Open Chrome.",[457,665,666,667],{},"Open Developer Tools:\n",[454,668,669,674],{},[457,670,671],{},[600,672,673],{},"Ctrl + Shift + I",[457,675,676,677],{},"or ",[600,678,679],{},"F12",[457,681,567,682,571],{},[484,683,570],{},[457,685,605],{},[457,687,688,689],{},"Right-click inside the console and select:\n",[454,690,691],{},[457,692,693],{},[484,694,615],{},[543,696,619],{"id":697},"capture-network-logs-1",[509,699,700,703,708,717,726,728],{},[457,701,702],{},"Open Developer Tools.",[457,704,705,706,571],{},"Navigate to the ",[484,707,626],{},[457,709,710,711],{},"Enable:\n",[454,712,713],{},[457,714,715],{},[484,716,519],{},[457,718,634,719],{},[454,720,721],{},[457,722,723],{},[484,724,725],{},"Clear",[457,727,605],{},[457,729,634,730],{},[454,731,732],{},[457,733,734],{},[484,735,736],{},"Export HAR",[650,738],{},[538,740,742],{"id":741},"mozilla-firefox","Mozilla Firefox",[543,744,546],{"id":745},"capture-console-logs-2",[509,747,748,751,766,768],{},[457,749,750],{},"Open Firefox.",[457,752,557,753],{},[454,754,755,760],{},[457,756,757],{},[484,758,759],{},"Menu → Web Developer → Web Console",[457,761,762,763],{},"or press ",[600,764,765],{},"Ctrl + Shift + K",[457,767,605],{},[457,769,608,770],{},[454,771,772],{},[457,773,774],{},[484,775,776],{},"Save Page As",[543,778,619],{"id":779},"capture-network-logs-2",[509,781,782,796,798],{},[457,783,557,784],{},[454,785,786,791],{},[457,787,788],{},[484,789,790],{},"Menu → Web Developer → Network",[457,792,762,793],{},[600,794,795],{},"Ctrl + Shift + E",[457,797,605],{},[457,799,800,801],{},"Right-click within the request list and select:\n",[454,802,803],{},[457,804,805],{},[484,806,807],{},"Save All As HAR",[446,809,811],{"id":810},"macos","macOS",[538,813,815],{"id":814},"safari","Safari",[543,817,819],{"id":818},"capture-console-and-network-logs","Capture Console and Network Logs",[509,821,822,825,834,848,851,854,863,867,870,880],{},[457,823,824],{},"Open Safari.",[457,826,557,827],{},[454,828,829],{},[457,830,831],{},[484,832,833],{},"Safari → Preferences → Advanced",[457,835,710,836],{},[454,837,838,843],{},[457,839,840],{},[484,841,842],{},"Show Develop menu in menu bar",[457,844,676,845],{},[484,846,847],{},"Show features for web developers",[457,849,850],{},"Close Preferences.",[457,852,853],{},"Open the affected HeartLab page.",[457,855,634,856],{},[454,857,858],{},[457,859,860],{},[484,861,862],{},"Develop → Show JavaScript Console",[457,864,567,865,571],{},[484,866,626],{},[457,868,869],{},"Leave the console open and reproduce the issue.",[457,871,872,873],{},"Right-click any request and select:\n",[454,874,875],{},[457,876,877],{},[484,878,879],{},"Export as HAR",[457,881,882],{},"Save the file.",[650,884],{},[538,886,888],{"id":887},"google-chrome-macos","Google Chrome (macOS)",[543,890,546],{"id":891},"capture-console-logs-3",[509,893,894,896,905,909,911],{},[457,895,663],{},[457,897,666,898],{},[454,899,900],{},[457,901,902],{},[600,903,904],{},"Option + ⌘ + J",[457,906,567,907,571],{},[484,908,570],{},[457,910,605],{},[457,912,688,913],{},[454,914,915],{},[457,916,917],{},[484,918,615],{},[543,920,619],{"id":921},"capture-network-logs-3",[509,923,924,926,930,938,946,948],{},[457,925,702],{},[457,927,705,928,571],{},[484,929,626],{},[457,931,710,932],{},[454,933,934],{},[457,935,936],{},[484,937,519],{},[457,939,634,940],{},[454,941,942],{},[457,943,944],{},[484,945,725],{},[457,947,605],{},[457,949,634,950],{},[454,951,952],{},[457,953,954],{},[484,955,736],{},[650,957],{},[538,959,961],{"id":960},"mozilla-firefox-macos","Mozilla Firefox (macOS)",[543,963,546],{"id":964},"capture-console-logs-4",[509,966,967,969,978,982,984],{},[457,968,750],{},[457,970,557,971],{},[454,972,973],{},[457,974,975],{},[484,976,977],{},"Menu → More Tools → Web Developer Tools",[457,979,567,980,571],{},[484,981,570],{},[457,983,605],{},[457,985,608,986],{},[454,987,988],{},[457,989,990],{},[484,991,992],{},"Save All Messages to File",[543,994,619],{"id":995},"capture-network-logs-4",[509,997,998,1001,1005,1007],{},[457,999,1000],{},"Open Web Developer Tools.",[457,1002,705,1003,571],{},[484,1004,626],{},[457,1006,605],{},[457,1008,800,1009],{},[454,1010,1011],{},[457,1012,1013],{},[484,1014,807],{},[446,1016,1018],{"id":1017},"include-these-details-in-your-support-ticket","Include These Details in Your Support Ticket",[450,1020,1021],{},"When submitting logs to HeartLab Support, include:",[454,1023,1024,1027,1030,1033,1036],{},[457,1025,1026],{},"Approximate time the issue occurred",[457,1028,1029],{},"Username or affected user role",[457,1031,1032],{},"URL or page where the issue occurred",[457,1034,1035],{},"Steps performed before the issue appeared",[457,1037,1038],{},"Screenshot of any visible error message (if available)",[446,1040,1042],{"id":1041},"additional-notes","Additional Notes",[1044,1045,1046],"warning",{},[450,1047,1048],{},"Browser logs may contain technical request information. Review organisational policies before sharing logs externally.",[1050,1051,1052],"tip",{},[450,1053,1054],{},"Capturing logs immediately after reproducing the issue provides the most accurate troubleshooting information.",[467,1056,1057],{},[450,1058,1059],{},"Remember to reproduce the issue only after opening the Console and Network tabs. Capturing logs before reproduction may omit important troubleshooting information.",{"title":1061,"searchDepth":1062,"depth":1063,"links":1064},"",1,2,[1065,1066,1067,1068,1074,1079,1080],{"id":448,"depth":1063,"text":416},{"id":474,"depth":1063,"text":475},{"id":503,"depth":1063,"text":504},{"id":535,"depth":1063,"text":536,"children":1069},[1070,1072,1073],{"id":540,"depth":1071,"text":541},3,{"id":654,"depth":1071,"text":655},{"id":741,"depth":1071,"text":742},{"id":810,"depth":1063,"text":811,"children":1075},[1076,1077,1078],{"id":814,"depth":1071,"text":815},{"id":887,"depth":1071,"text":888},{"id":960,"depth":1071,"text":961},{"id":1017,"depth":1063,"text":1018},{"id":1041,"depth":1063,"text":1042},"Collect console and network logs for HeartLab support troubleshooting.","mdc",null,{},true,{"title":416,"description":1081},"5ql2T426VfhBnniMvUE7evROwS0foCKYnpOlIcSfCqs",[1089,1091],{"title":412,"path":413,"stem":414,"description":1090,"children":-1},"Reset a user's password, PIN, or onboarding state from Administration.",{"title":420,"path":421,"stem":422,"description":1092,"children":-1},"Update your HeartLab password from account settings, login, or admin reset.",1779250777191]